SHIPPING & RETURNS
ORDERS WITHIN AUSTRALIA
The prices displayed on the Website include GST but do not include a delivery charge. The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in different store, at the pearl farm at Post Office Island (Abrolhos, WA) and online may vary.
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INTERNATIONAL ORDERS
International customers may place orders online for delivery to the following destination: European Community, USA, New Zealand. International customers located in countries other than the listed company may place orders by contacting the Personal Shopper by phone or email. For deliveries to international destinations, the GST will be deducted from the final purchase price. Shipping or courier charges for international delivery will be quoted prior to purchase and will be payable at the time of purchase. This does not include taxes, customs or duties which may apply in the destination country and will be payable by you.
Return Policy
Our terms dealing with the return of products are subject to such statutory rights as you have, including pursuant to the Competition and Consumer Act 2010.
Products purchased from liddonpearls.com may be exchanged or returned for refund within 28 days of delivery.
All returns and exchanges are subject to a quality assurance inspection process before we accept them. All products must be returned in their original condition. Any product with signs of wear and tear through use, will not be accepted.
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EXCHANGES
An exchange may be made contacting us at hello@liddonpearls.com. If the new purchase is greater in value than the product to be exchanged, you will be charged the difference. If the exchanged product is lower in value, you will receive a credit for the difference.
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REFUNDS
Refunds for products purchased on liddonpearls.com, will only be processed contacting us at hello@liddonpearls.com.
Returns must be in their original condition and include the original sales receipt, packaging and certificate of authenticity.
Returns should be sent to:
LIDDON PEARLS â„… Pearls of Australia
Level 3, West Lobby,1 Hood Street, Subiaco WA 6008
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No refunds will be issued without the original sales receipt. If the original sales receipt is not available (for example, because you received the product as a gift or the original sales receipt has been lost by you), we only offer an exchange.
Refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. We will not refund any local taxes, customs or duties paid in the country of import by international customers.
Unless the product is being returned because of a breach by us of these terms and conditions, or terms and conditions which apply by legislation, it is your responsibility to pay the shipping costs, including insurance, of returning the products to us. In these circumstances, we will not be liable for any products which are damaged or lost in transit.
We recommend returns within Australia be sent via Australia Post Platinum Express or Registered Post, and International returns be sent via courier services advised by us.