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TERMS & CONDITIONS

General Term

liddonpearls.com  is operated by Minnow Investments Pty Ltd (hereinafter “we”, “us” or “our”). Set out below are the general terms and conditions of sale (“terms and conditions”) that will apply to purchases of our pearl jewellery and other products (“product” or “products”) made on liddonpearls.com .

We may update these terms and conditions from time to time.

Your acceptance of these terms and conditions will be sought prior to confirming your order. Please note you cannot use this site if you are under 18.

Liddon Pearls is distributed by Pearls of Australia, Level 3, West Lobby,1 Hood Street, Subiaco WA 6008 p. 08 6478 6886

A representative will be on hand to assist you from 9:30am to 4:00pm AWST Monday to Friday.

Product Purchase

To purchase and receive a product on liddonpearls.com, you must make an order and payment in accordance with these terms and conditions.

Order confirmation

To confirm an order, you must select the ‘Submit Order’ option. Upon confirmation, the order will be submitted to us for processing and may not be changed or cancelled except as expressly provided in these terms and conditions or as required by applicable law.

Please note:
We use strict grading criteria to classify our pearls and to provide accurate product descriptions. We also make every effort to ensure that each photograph on liddonpearls.com accurately represents a particular pearl type in size and colour. All pearls, however, because of their organic nature, are unique and accordingly it is possible that products purchased by you may vary slightly from the relevant description or depiction provided on liddonpearls.com. We provide a guideline for ring sizing based on our measurement system; however, we cannot take responsibility for variances between different sizing methods and standards.

We offer products for sale that are in stock and available for dispatch. Should our stock list be out of date, we will ask you by email to decide whether you will wait for the product to arrive in stock, change or cancel your order.

If you have any questions or concerns about our products or your order, please contact us at hello@liddonpearls.com

Payment

All prices quoted on liddonpearls.com are in Australian Dollars (AU$) inclusive of Australian GST. All orders are payable in Australian Dollars (AU$).

We accept American Express, Visa, MasterCard and Paypal payments.

All products remain the property of Liddon Pearls/ Minnow Investments Pty Ltd until full payment for your order is received. Once full payment is received, you will own the product.

All risk in the products passes on delivery. Pursuant to these terms and conditions, delivery is deemed to take place upon acceptance of the products at the place of delivery, as evidenced by your signature, or the signature of another adult, signing for the products.

We retain the right to delay and/or cancel an order if fraudulent activity is suspected.

 

ORDERS WITHIN AUSTRALIA

The prices displayed on the Website include GST but do not include a delivery charge. The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in different store, at the pearl farm at Post Office Island (Abrolhos, WA)  and online may vary.

INTERNATIONAL ORDERS

International customers may place orders online for delivery to the following destination: European Community, USA, New Zealand. International customers located in countries other than the listed company may place orders by contacting the Personal Shopper by phone or email. For deliveries to international destinations, the GST will be deducted from the final purchase price. Shipping or courier charges for international delivery will be quoted prior to purchase and will be payable at the time of purchase. This does not include taxes, customs or duties which may apply in the destination country and will be payable by you.

Return Policy

Our terms dealing with the return of products are subject to such statutory rights as you have, including pursuant to the Competition and Consumer Act 2010.

Products purchased from liddonpearls.com may be exchanged or returned for refund within 28 days of delivery.

All returns and exchanges are subject to a quality assurance inspection process before we accept them. All products must be returned in their original condition. Any product with signs of wear and tear through use, will not be accepted.

EXCHANGES

An exchange may be made contacting us at hello@liddonpearls.com. If the new purchase is greater in value than the product to be exchanged, you will be charged the difference. If the exchanged product is lower in value, you will receive a credit for the difference.

REFUNDS

Refunds for products purchased on liddonpearls.com, will only be processed contacting us at hello@liddonpearls.com.

Returns must be in their original condition and include the original sales receipt, packaging and certificate of authenticity.
Returns should be sent to:
LIDDON PEARLS ℅ Pearls of Australia

Level 3, West Lobby,1 Hood Street, Subiaco WA 6008

No refunds will be issued without the original sales receipt. If the original sales receipt is not available (for example, because you received the product as a gift or the original sales receipt has been lost by you), we only offer an exchange.

Refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. We will not refund any local taxes, customs or duties paid in the country of import by international customers.

Unless the product is being returned because of a breach by us of these terms and conditions, or terms and conditions which apply by legislation, it is your responsibility to pay the shipping costs, including insurance, of returning the products to us. In these circumstances, we will not be liable for any products which are damaged or lost in transit.

We recommend returns within Australia be sent via Australia Post Platinum Express or Registered Post, and International returns be sent via courier services advised by us.

Term of use

By accessing, browsing and/or using this website you agree to these Terms and Conditions of Use (“Terms and Conditions”) and to use the site in accordance with all applicable laws. If you do not so agree, then you must cease use of this website.

Privacy policy

1. Your personal information is important to us 

Liddon Pearls recognises the importance of your privacy, and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, Liddon Pearls will only collect and use your personal information as set out below. Our privacy policy is intended to represent industry best practice and comply fully with the Privacy Act 1988.

2. Collecting information about you 

Liddon Pearls will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself and information about how you use our website, for example by what pages you visit on our site and your IP address. If you contact us, we may keep a record of that contact.

The advantage of giving this information is that it allows us to tailor your experience of our website to your personal interests.

Any further collection of your personal information than that explained here will only occur with your consent.

3. Our use of cookies 

Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Liddon Pearls uses cookies to make your use of our website and services as convenient as possible. Cookies in and of themselves do not personally identify users, although they do identify a user’s browser. Cookies are useful to estimate our number of members and determine overall traffic patterns through our website.

If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of Liddon Pearls services.
 

4. Using and disclosing your personal information
Your personal information is confidential. Our purpose in collecting information about you is to provide you with a better website experience with content and advertising that is more relevant to your interests. Liddon Pearls will not use or disclose any information about you without your consent, unless required by law;

 We will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.

6. We will not ‘spam’ you

We may contact you at the email or other address which you provide to us in order to:
– Provide you with updated information about our website; or
– Provide you with other information about our products and services which you may enjoy. 

We will not send you ‘spam’ (promotional information) without first asking you whether you wish to have promotional information sent to you. If you are receiving promotional information about Liddon Pearls and do not wish to receive this information any longer, you may remove your name from our list either by visiting our website and following the instructions on how to withdraw your information from that site (where that facility is available), or e-mailing us at hello@liddonpearls.com and asking to be removed from our mailing list. Please allow 28 days for this request to be processed.

7. Storage and security of your personal information 

Liddon Pearls will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Liddon Pearls. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Liddon Pearls will not be held responsible for events arising from unauthorised access to your personal information.

Liddon Pearls may use overseas facilities to process or back up its information. As a result, we may transfer your personal information to our overseas facilities for storage. However, this does not change any of our commitments to safeguard your privacy.

8. Links to other websites 

Liddon Pearls provides links to websites outside of the Liddon Pearls service. These linked sites are not under the control of Liddon Pearls, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the Terms and Conditions of those websites.

9. Future changes 

Our commitment to being a leading provider of wholesale products and related services means that our business will continue to evolve as we introduce new services and features to our website. Because of this, from time to time, our policies will be reviewed and may be revised. Liddon Pearls serves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on its website.

The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

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